Validation of the CTM-3-Modified Questionnaire on Satisfaction with Continuity of Care: A Cohort Study

Abstract

Objectives: validate the content and construction of the modified CTM-3 survey (Care Transitions Measure - 3 questions). Determine the level of user satisfaction with the continuity of intermediate-level nursing care and relate it to the presence of a nursing care report after the most recent hospitalization. Material and method: A retrospective cohort study was conducted with 131 patients hospitalized at the Cartagena Hospital Complex (Spain). Satisfaction with the continuity of care was assessed with the CTM-3-modified questionnaire, which is the result of an earlier validation process. Results: Ninety-four percent (94%) of those who responded to the questionnaire indicated acceptable satisfaction with the continuity-of-care process. Patients with a care report have a high level of satisfaction with the continuity of care: RR = 0.90 (95% CI: 0.831-0.990). Conclusions: The content and construct validity of the questionnaire make it possible to measure user satisfaction with the continuity of care and its correlation to the presence of a care report, the result being that preparation of a care report slightly influences the level of satisfaction with the continuity-of-care process. On the other hand, the fact that the report is delivered by hand and/or explained appears to have no effect.