Hospitality as an Added Value in the Organizational Culture of Nursing Care
DOI:
https://doi.org/10.5294/aqui.2026.26.3.1Keywords:
Hospitality, nursing care, organizational culture, humanization of assistanceAbstract
This editorial proposes redefining hospitality as an added value to nursing care in contexts of increasing technification and standardization of health services. From conceptual, theoretical, and empirical perspectives, this article analyzes hospitality as an ethical and relational expression of care—understood as the genuine welcoming of patients in their vulnerability within an organizational culture oriented toward respect, empathy, and a humanized experience, which is grounded in from disciplinary perspectives such as the humanization of care, the theory of health as an expansion of consciousness, and the person-centered approach, highlighting their consistency with the ontological principles of nursing. The study also reviews experiences that demonstrate their impact on perceived quality, satisfaction, and health outcomes. Finally, the paper discusses opportunities and challenges for their sustainable integration into professional practice, organizational culture, and nursing education.
Downloads
References
Yu J. Practicing hospitality contributes to the outcomes of patient-centered care. Int J Hosp Manag. 2026;132:104363. DOI: https://doi.org/10.1016/j.ijhm.2025.104363
Majeed S, Kim WG. Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review. Int J Hosp Manag. 2023;112. DOI: https://doi.org/10.1016/j.ijhm.2022.103383
Dick TK, Patrician PA, Loan LA. The Value of Nursing Care: A Concept Analysis. Nurs Forum (Auckl). 2017;52(4):357-65. DOI: https://doi.org/10.1111/nuf.12204
Pizam A. Hospitality as an Organizational Culture. Journal of Hospitality and Tourism Research. 2020;44(3):431-8. DOI: https://doi.org/10.1177/1096348020901806
González-Sanzana C, Bustos-Ibarra C. Desafíos de la calidad percibida y el ejercicio del derecho a la información de los/as usuarios/as de las unidades de urgencias hospitalarias. Rev Med Chil. 2021;149(3):366-77. DOI: http://dx.doi.org/10.4067/s0034-98872021000300366
Varghese A, Khakha DC. Attributes of compassionate care in clinical nursing practice from the perspectives of patients and nurses-A systematic review. J Educ Health Promot. 2025;14(1). DOI: https://doi.org/10.4103/jehp.jehp_1872_23
González-Serna JM, Ferreras-Mencia S, Arribas-Marín JM. Desarrollo y validación de la Escala Axiológica de Hospitalidad para la Humanización de la Enfermería. Rev Latino-Am Enfermagem. 2017;25: e2919. DOI: https://doi.org/10.1590/1518-8345.1767.2919
Endo E. Margaret Newman’s Theory of Health as Expanding Consciousness and a Nursing Intervention from a Unitary Perspective. Asia Pac J Oncol Nurs. 2017;4(1):50-2. DOI: https://doi.org/10.4103/2347-5625.199076
Tinggogoy M, Putra KR, Kapti RE. Factors influencing the implementation of patient centered care in health services: a scoping review. Jurnal Riset Kesehatan Poltekkes Depkes Bandung. 2025;17(2):517-28. DOI: https://doi.org/10.34011/juriskesbdg.v17i2.2944
Kelly R, Wright-St Clair V, Holroyd E. Patient’s ‘experiences of nurses’ heartfelt hospitality as caring: A qualitative approach. J Clin Nurs. 2020;29(11-12):1903-12. DOI: https://doi.org/10.1111/jocn.14701
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Débora Milena Álvarez Yañez, Sergio Andrés Acuña-Caicedo, Edwin Darío Archila Hernández, Mónica Peñaloza García

This work is licensed under a Creative Commons Attribution 4.0 International License.
1. Proposed Policy for Journals That Offer Open Access
Authors who publish with this journal agree to the following terms:
- The journal and its papers are published with the Creative Commons License Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0). You are free to share copy and redistribute the material in any medium or format if you: give appropriate credit, provide a link to the license, and indicate if changes were made; don’t use our material for commercial purposes; don’t remix, transform, or build upon the material.





